Refund and Cancellation Policy
At EMERALD LEGAL ADVOCATES, we value transparency and clarity in all our professional dealings. This Refund and Cancellation Policy outlines the conditions under which payments made to us may be refunded or cancelled.
1. Consultation Fees — No Refund
All payments made towards legal consultation fees are strictly non-refundable.
This is because consultation involves time spent, legal analysis, preliminary advice, and professional expertise, which are considered services already rendered at the time of the consultation.
2. Case Fees — Conditional Refund
Refunds for case fees (i.e., professional fees paid for drafting, filing, or handling a case) are subject to the following conditions:
2.1 Eligibility for Refund
A refund for case fees may be initiated only if:
The case has not yet been filed before any court, tribunal, authority, or legal forum; and
The refund request is made within 7 days from the date of payment.
2.2 Non-Refundable Situations
No refund will be issued if:
The case has already been filed; or
More than 7 days have passed since the payment date; or
Substantial work (such as drafting, research, notices, or documentation) has already been completed before the refund request.
3. Mode of Refund
Once approved, refunds will be processed:
To the original mode of payment, unless otherwise mutually agreed.
Within 7–14 working days after confirmation and internal verification.
4. Cancellation of Services
You may request cancellation of ongoing legal services subject to:
Written request via email to legal@emeraldco.in
Settlement of any dues for work already completed up to the date of cancellation.
5. Non-Refundable Payments (Summary)
Consultation Fees → Non-Refundable
Case Fees → Refundable only before filing AND within 7 days of payment
6. Firm's Discretion
EMERALD LEGAL ADVOCATES reserves the right to:
Approve or reject refund requests based on internal assessment.
Modify this policy to comply with legal, regulatory, or business requirements.